Q : What is your policy on returns?
A : We make all the items especially for you. As they are customised just for you, we cannot accept them for return unless they are faulty or your instructions have not been followed. We cannot re-sell your garment.
Q : The top is larger/smaller than I expected, can I return it?
A : If we have sent you the wrong size garment, we will remake it for you in the right size when you return it. If we have sent you the garment you ordered though, we will not be able to accept it for return as we have made it just for you. We do provide sizing information with every product on the site, which acts as a guide when choosing your size.
Q : The top isn't the colour I expected, can I return it?
A : If we have accidently sent you the wrong colour, you can absolutely return it and we will remake it for you. If we have sent you the colour you ordered, however, we cannot accept it for return as it has been made just for you. The colours on screen all have names which appear when you select them, and the colour is also written next to your shirt in your basket. Please do check these carefully, as colours can appear differently on different monitors.
Q : The image I uploaded is pixelated, can I return it?
A : Unfortunately not. We print the image exactly as you give it to us, and if your image is not of a high quality that is a shame, but is ultimately down to you. Our process is automatic, and artwork doesn't get checked.
Q : My garment is faulty, how do I return it?
A : Faulty goods must be returned to Custom Printed Online for inspection, we will the replace at our cost.Please note that the return costs are not pre-paid. Postage or other return costs will be the customer's responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods. In cases where we do refund return postage, we will only refund the cost of standard Royal Mail registered post. If you choose to use any enhanced return option, such as Special Delivery, this will be at your expense. You must return the goods, together with their packaging, in the same condition as supplied to you. Returns are sent at your risk.
Q : I expected the artwork to be a different size, can I return it?
A : The artwork is automatically generated from the design you provide, so the sizing is decided by you. We do it exactly as you design, and don't alter it in any way. Do note that the top you design on is being worn, so the design area available is the normal visible area when worn. It would be very unusual to want text or images going round the side of the shirt.
Q : How can I contact you?
A : You can email us at customerservice@customprintedonline.co.uk
By Post to : Custom Printed Online
24 Jackson Road
Barking
IG11 7UE
Please note this is a correspondence address only, we do not accept visitors or store stock at this address.