Q : What delivery method do you use?

A : We use Royal Mail, and send all our parcels first class as standard.


Q : How much do you charge for delivery?

A : Standard delivery to the UK is £2.95. Guaranteed delivery options are available during checkout for an additional charge.


Q : What's the difference between dispatch and delivery?

A : Dispatch refers to the period of time it takes for us to make your customised product and pass it to the postal service or courier for delivery.
This is different to the delivery time, which is how long the delivery service takes to get the package from our offices to your home.


Q : What are the normal delivery times?

A : We try our best to get your order to you as soon as possible. After dispatch, our standard delivery (Royal Mail First Class) typically arrives the next day in the UK, in 6 days to the EU and 10 days worldwide. It is important to note that delivery times are out of our control, as we do not deliver the goods ourselves.



Q : What do I do if my goods haven't arrived?

A : Whilst Royal Mail normally deliver all first class post within 1-2 working days, they can on occasion take longer. In the unlikely event that your goods do not arrive, allow 14 days before calling us. We cannot authorise any remakes before this time has passed as Royal Mail have been known to deliver within this time.
If you paid to have special delivery, contact us immediately as we can provide you with the tracking reference to chase it with Royal Mail.


Q : What are your dispatch times?

A : Our dispatch times are 3 working days from reciept of your order.